Shipping policy

Shipping & Delivery

HebeHalo currently offers complimentary standard shipping within Australia.

Order Processing & Delivery

Orders are processed for shipment as soon as possible following confirmation of your order.

Please allow up to 14 business days for delivery. Delivery timeframes are estimates and may vary depending on your location, carrier operations and circumstances outside our control.

Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched. Please allow some time for tracking information to become active following dispatch.

Delivery Delays

While we aim to have your order delivered within the estimated timeframe, occasional delays may occur due to carrier delays, peak periods, weather events or other circumstances outside our reasonable control.

If you are concerned about the status of your order, please contact us and we will assist where possible.

Incorrect Delivery Information

Customers are responsible for ensuring that the delivery information provided at checkout is complete and accurate. If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that delivery details can be changed once an order has entered the fulfilment process.

Need Help?

For questions regarding your order or delivery, please contact HebeHalo through our Contact Us page.