We want you to feel confident when purchasing from HebeHalo. If there is a problem with your order, please contact us and we'll work with you to find an appropriate solution.
Change of Mind
Due to the personal-use nature of the HebeHalo LED Light Therapy Mask and for hygiene reasons, we do not accept returns or exchanges for change of mind once the product has been opened or used.
If your product is unopened, unused and in its original sealed packaging, please contact us before returning it so we can advise you of the available options.
Our change-of-mind policy does not affect your rights where a product is faulty, damaged, incorrectly supplied or otherwise does not meet applicable consumer guarantees.
Faulty, Damaged or Incorrect Products
If your HebeHalo product arrives damaged, is faulty, or you receive an incorrect item, please contact us with your order details and information about the issue.
We may request photographs, video or other relevant information to help us assess the product and determine the appropriate next steps.
Depending on the nature of the issue and your rights under applicable consumer protection laws, an appropriate remedy may include a repair, replacement or refund.
Returns
Please contact us before returning a product so we can provide the appropriate return instructions. Products should not be returned without first contacting HebeHalo.
For approved change-of-mind returns, the customer is responsible for return shipping costs.
Where a product is confirmed to have a fault or other problem covered by applicable consumer protection laws, reasonable return shipping costs will be reimbursed where required.
Refunds
Once an approved return has been received and assessed, we'll let you know the outcome.
Where a refund is approved, it will be issued to the original payment method. The time taken for the refund to appear in your account may vary depending on your bank or payment provider.
Your Consumer Rights
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under applicable consumer protection laws.
Need Help?
If you have any questions about a return, refund or issue with your HebeHalo product, please contact us through our Contact Us page and include your order number and details of your enquiry.