Refund policy

Returns & Refunds

We want you to feel confident purchasing from HebeHalo. If you experience an issue with your order, please contact us so we can assist.

Change of Mind

Due to the personal-use and hygiene nature of the HebeHalo LED Light Therapy Mask, we are unable to accept returns or exchanges for change of mind once the product has been opened or used.

If your product remains unopened, unused and in its original sealed condition, please contact us to discuss available return options.

This change-of-mind policy does not affect any rights or remedies available to you where a product is faulty, damaged, incorrect or does not meet applicable consumer guarantees.

Faulty, Damaged or Incorrect Products

If your product arrives damaged, is faulty or you receive an incorrect item, please contact us with your order details as soon as reasonably possible.

We may request photographs or video to help us assess the issue. Depending on the circumstances and your rights under applicable consumer protection laws, an appropriate remedy may include a repair, replacement or refund.

Returns

Please contact us before returning any product so that we can provide the appropriate return instructions.

For an approved change-of-mind return, the customer is responsible for return shipping costs.

Where a product is confirmed to be faulty and applicable consumer protection laws require us to cover reasonable return shipping costs, those costs will be reimbursed or otherwise arranged by HebeHalo.

Refunds

Where a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your financial institution or payment provider.

Your Consumer Rights

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under applicable consumer protection laws.

Need Help?

If you have any questions regarding a return, refund or an issue with your order, please contact HebeHalo through our Contact Us page.