At HebeHalo, we want your order to arrive safely and with as little fuss as possible. Below you'll find information about processing, delivery and tracking.
Complimentary Shipping Within Australia
We offer complimentary standard shipping on all HebeHalo orders within Australia. There are no additional standard shipping charges added at checkout.
Order Processing & Delivery
Orders are processed and prepared for dispatch as quickly as possible.
Please allow up to 14 business days for delivery. Delivery times may vary depending on your location, carrier operations, peak periods and circumstances outside our control.
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information where available.
Order Tracking
Where tracking is available, tracking details will be sent to the email address provided with your order. Please allow some time for tracking information to become active following dispatch.
Delivery Delays
While we aim to have orders delivered within the estimated timeframe, occasional delays may occur due to carrier disruptions, peak periods, weather events or other circumstances outside our control.
If your order is taking longer than expected, please contact us and we'll assist with checking its delivery status.
Incorrect Delivery Details
Please check your delivery information carefully before completing your order.
If you notice an error after placing your order, contact us as soon as possible. We'll do our best to assist; however, we cannot guarantee that delivery details can be changed once an order has entered processing or been dispatched.
Need Help?
If you have any questions about your order or delivery, please get in touch through our Contact Us page.